Competency-Based Interviewing & Assessment Centre

A comprehensive and dynamic program specifically designed for HR Professionals and departmental managers involved in the recruitment process. In today’s competitive and skill-focused job market, mastering the art of competency-based interviewing and assessment is more crucial than ever. This course aims to equip you with the knowledge and skills necessary to conduct effective competency-based interviews, ensuring you make informed hiring decisions that contribute to the success of your organization. Whether you’re an experienced HR professional or a departmental manager stepping into the realm of recruitment, this course will guide you through the intricacies and effective strategies of competency-based interviewing, setting you up for success in your hiring endeavors.

Training Objectives

• Understand the essence and advantages of competency-based interviews over traditional methods.
• Learn to identify key competencies and develop relevant interviewing activities.
• Acquire skills in crafting effective competency-based questions and assessment criteria.
• Gain practical experience in conducting competency-based interviews and using the STAR approach.
• Master the art of designing and implementing Competency-Based Assessment Centres, including innovative testing methods and effective assessor training.

Course Modules Summary

Module (01): What is a Competency-Based Interview?

This module introduces the concept of competency-based interviews, differentiating them from traditional interviewing methods. It delves into their effectiveness in predicting job performance, outlines the process of identifying key competencies, and discusses the development of related interviewing activities.

Module (02): Developing Competency-Based Questions

Participants will learn the elements of a great competency-based question. The module includes practical exercises in writing these questions, drafting guide answers, developing marking guides, and using the STAR technique for probing answers.

Module (03): Practical Elements of Competency-Based Interviews

Focusing on the practical aspects, this module covers the processes of note-taking, scoring, setting up interviews, concluding them effectively, providing feedback, and preparing applicants for the competency-based interview process.

Module (04): Practical Interviewing

Here, participants engage in the practical delivery of competency-based interviews. They test the clarity and validity of their questions, practice the STAR approach in real-time situations, and learn the nuances of note-taking and giving feedback during the interview.

Module (05): Competency-Based Assessment Centre Design

This final module explores the broader context of competency testing. Participants will learn to design innovative competency tests, including “in-tray” exercises, validate these tests, develop scoring systems, and train assessors effectively.