Managing Conflict, Having Difficult Conversations, and Feedback

Program Outline:

Understanding Conflict

• Defining conflict and its various forms
• Recognizing the sources and causes of conflict
• Exploring the impact of conflict on individuals and teams
• The importance of addressing conflict in a timely and constructive manner

Strategies for Managing Conflict

• Identifying different conflict management styles
• Techniques for effective communication during conflict
• Active listening and empathy-building skills
• Collaborative problem-solving and negotiation techniques

Having Difficult Conversations

• Understanding the nature of difficult conversations
• Preparing for difficult conversations: setting objectives and creating a safe environment
• Strategies for managing emotions during difficult conversations
• Techniques for delivering constructive feedback and criticism

Providing Effective Feedback

• The importance of feedback in personal and professional growth
• Differentiating between constructive and destructive feedback
• Providing feedback using the “sandwich” method
• Receiving and responding to feedback gracefully