Managing Conflict, Having Difficult Conversations, and Feedback

9:00 am - 1:00 pm Citea Apart Hotel, Achrafieh, Alfred Naccache Avenue05jul9:00 am1:00 pmManaging Conflict, Having Difficult Conversations, and FeedbackDuration: Half Day

Event Details

Program Outline:

Understanding Conflict

  • Defining conflict and its various forms
  • Recognizing the sources and causes of conflict
  • Exploring the impact of conflict on individuals and teams
  • The importance of addressing conflict in a timely and constructive manner

Strategies for Managing Conflict

  • Identifying different conflict management styles
  • Techniques for effective communication during conflict
  • Active listening and empathy-building skills
  • Collaborative problem-solving and negotiation techniques

Having Difficult Conversations

  • Understanding the nature of difficult conversations
  • Preparing for difficult conversations: setting objectives and creating a safe environment
  • Strategies for managing emotions during difficult conversations
  • Techniques for delivering constructive feedback and criticism

Providing Effective Feedback

  • The importance of feedback in personal and professional growth
  • Differentiating between constructive and destructive feedback
  • Providing feedback using the “sandwich” method
  • Receiving and responding to feedback gracefully

Event Date

5 July, 2024


Citea Apart Hotel

Achrafieh, Alfred Naccache Avenue

Ticket Fees - 11% VAT Excluded


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