Duration: Six Sessions – Cycle Based Workshop Program – Minimum of 24 Workshop Hours

Number of Participants: Can accommodate up to 14 Trainees.

The workshop is designed to be highly interactive, group activity and behavioral based, in order to hold each participant’s attention and interest in the program.

The program is to be delivered over a span of six sessions/cycles; ideally participants should undergo a pre-assignment. We recommend deliver sessions consecutively, space couple of days apart to give time for attendees to practice and apply some of the notions given on the first day and to provide feedback and continue with new concepts on the second day.

No one questions that making friends is a good thing. In this program, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

While sales over the phone can be challenging, call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore further how to bring life to it and utilize it to build relations.

This 6-Cycle energizing and practical workshop is designed to help give you and your organization that successful edge on:

— How building relationships can help you develop your business base.

— How to apply communication techniques to build your network.

— The key elements in strong working relationships, and how they might put more of these elements in your working relationships.

— Key interpersonal skills.

— The nuances of body language and verbal skills

— Aspects of verbal communication such as tone, cadence, and pitch

— The value of personalizing their interactions and developing relationships

— Vocal techniques that will enhance their speech and communication ability

— Personalized techniques for managing time and tasks

— Enhance their ability to handle difficult situations

— Change the situations and actions that can be changed

— Create an action plan for work, home, and play to help reduce and manage stress

— Control your own emotions when faced with other peoples’ anger

Interested in knowing more? Don’t hesitate to ask!


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